Basic Tools

Asaka, Tesuichi and Ozeki, Kazuo (1990) "Handbook of Quality Tools: The Japanese Approach", Productivity Press

"Standard Probability and Statistics Tables and Formulae", CRC Press

Gonick, Larry and Smith, Wollcott (1993) "A Cartoon Guide to Statistics", Harper Collins (ISBN 0-06-273102-5)

Grant, Eugene L. and Leavenworth, Richard S.(1988) "Statistical Quality Control", 6th ed., McGrawHill, New York

Hahn, Jerald and W. Q. Meeker (1991) Statistical Intervals: A Guide for Practitioners, (ISBN 0-471-88769-2)

Hild, C., Sanders, D. and Ross, B. (1999-2000) "Thought Maps" Quality Progress, Volume 12, No. 1

Sanders, D., Ross, B. and Coleman J. (1999) "The Process Map", Quality Engineering, Volume 11, No. 4

Scholtes, P. R. (1988). "The Team Handbook", Joiner Associates. Madison, WI.